AML & Verification Policy at Monoplay Casino
Our AML Commitment
Monoplay Casino operates under licence OGL/2023/1748/0921 issued by the Curaçao Gaming Control Board, and we hold ourselves to the anti-money-laundering and counter-terrorism-financing obligations attached to that licence. Our compliance programme is owned by a dedicated Money Laundering Reporting Officer (MLRO) whose remit covers policy, staff training, risk assessment and reporting.
For you, this means three practical things: we know who our players are, we monitor where funds come from and go to, and we report suspicious activity to the relevant authorities when the law requires it. These duties are not optional for us, and we do not treat them as a box-ticking exercise.
When We Verify Your Identity
Verification points
We verify identity at three trigger points: at registration (basic details screening), before your first withdrawal, and at any point where thresholds or suspicious patterns apply. You can deposit and play before full verification, but no withdrawal leaves our platform until your account is verified.
- At registration: name, date of birth, address and contact details are screened against sanctions and politically-exposed-person lists.
- Before first withdrawal: full document verification (ID, proof of address, payment method ownership).
- At thresholds: deposits, withdrawals or betting patterns that exceed our internal risk triggers.
- On request: any time our compliance team identifies activity that warrants a review.
Documents we accept
Each document must be valid, legible and show your full name matching your registered account details.
- Government-issued photo ID: passport, national ID card or driver's licence.
- Proof of address: utility bill, bank statement or council rates notice issued within the last 3 months.
- Payment method verification: photo of the card (first 6 and last 4 digits visible, middle digits and CVV covered) or a screenshot of your e-wallet or crypto wallet showing your name.
- For PayID deposits: a bank statement showing the account name and the PayID reference.
How Verification Works, Step by Step
Verification runs through the Documents section of your account. Most checks are complete within 48 hours, and simple, clear submissions are often cleared much faster. Crypto withdrawals are processed within 0 to 24 hours once verification is done; fiat methods take 1 to 3 business days after that.
We store your documents on encrypted servers with access restricted to trained compliance staff. Documents are never shared with third parties except where we are legally obliged to disclose them to the Curaçao Gaming Control Board, financial institutions involved in your transactions, or law enforcement.
- 1. Open your profile and select Verification.
- 2. Upload a photo or scan of your ID (all four corners visible, no glare).
- 3. Upload proof of address dated within the last 3 months.
- 4. Upload payment method proof for each method you have used to deposit.
- 5. Our compliance team reviews the files and updates your account status, usually within 48 hours.
- 6. You receive an email and an in-account notification the moment verification is complete.
When We Ask for Source of Funds
If your deposits or play reach levels that our risk model flags, we may ask you to show where the money comes from. This is not an accusation; it is a standard obligation under our Curaçao licence and it applies to every player equally, including our VIP tiers.
Acceptable evidence includes recent payslips, a tax return or notice of assessment, bank statements showing regular income, sale contracts for property or assets, dividend statements, or inheritance documentation. Once received, our MLRO reviews the evidence and either lifts the hold or contacts you for clarification.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and manual checks. We compare transaction patterns against your verified profile, flag structuring (splitting amounts to stay under thresholds), and watch for rapid pass-through behaviour where funds arrive and leave with minimal play.
Withdrawals follow the same-method rule: funds return to the same card, wallet or account used for the deposits they came from. The minimum deposit is 20 AUD, the minimum withdrawal is 30 AUD, and the daily withdrawal cap is 10,000 AUD. We charge no fees on deposits or withdrawals.
| Parameter | Value |
|---|---|
| Minimum deposit | 20 AUD |
| Minimum withdrawal | 30 AUD |
| Daily withdrawal limit | 10,000 AUD |
| Crypto withdrawal time | 0 to 24 hours |
| Fiat withdrawal time | 1 to 3 business days |
| Fees | None |
If Verification Fails or Stalls
When documents are missing, unreadable or inconsistent with your account details, we pause withdrawals and ask you to re-submit. You keep access to your balance and can continue playing while you fix the issue. If you do not respond within 30 days of our request, we suspend the account pending verification.
If verification fails outright, for example the ID is invalid or payment method ownership cannot be confirmed, we close the account and return your remaining balance to the verified source of the funds. Where we suspect fraud or money laundering, we are required to freeze the account and may be prohibited from informing you of a report to the authorities. You can reach our compliance team at any time via [email protected] or 24/7 live chat.
How Long We Keep Your Documents
We retain verification records and transaction data for a minimum of 5 years after your account closes, as required under our Curaçao licence and AML regulations. Retention lets us answer regulator queries and audit requests, and it protects you if a transaction dispute arises years later.
After the retention period expires, we delete or irreversibly anonymise your documents. If you would like a copy of the personal data we hold about you, or want to correct something in it, write to [email protected] and we will action the request within 30 days.
Frequently asked questions
Can I withdraw before my account is fully verified?
No. We process no withdrawals until your ID, proof of address and payment method ownership are confirmed. Verification usually takes up to 48 hours.
Why was I asked for source of funds after winning?
Our risk model flags deposits or play above certain thresholds. Source of funds evidence, such as payslips or bank statements, is a standard licence obligation and applies to all players.
Do withdrawals have to go back to the same method I deposited with?
Yes. Funds return to the same card, wallet or account the deposits came from. Minimum withdrawal is 30 AUD and the daily cap is 10,000 AUD.
How secure are my uploaded documents?
Documents sit on encrypted servers with access limited to trained compliance staff. We keep them for at least 5 years after account closure, then delete or anonymise them.