Our Terms and Conditions

These terms form a binding agreement between you and Monoplay Casino. Please read them before you register, deposit or claim any bonus on our platform. By creating an account you confirm that you accept every clause below.

Accepting Our Terms

When you tick the acceptance box during registration, open any game or make a deposit on monoplay-aud.com, you enter into a legally binding agreement with us, Monoplay Gaming N.V., a company incorporated in Curaçao. The agreement takes effect the moment your account is created and stays in force until either you close the account or we terminate it under the clauses in these terms. We recommend you save or print a copy for your records.

Your continued use of our platform after we publish an update to these terms counts as acceptance of the revised version. If you disagree with any change, your remedy is to close your account before the change takes effect, following the closure procedure described further down this page.

These terms govern your access to and use of our platform, including all games, bonuses, promotions and support services.
Nothing on this page overrides mandatory consumer protection law applicable to you under Australian legislation.
Where a specific promotion has its own rules, those rules sit alongside these terms; if the two conflict on a bonus question, the promotion rules prevail for that promotion.
If any clause is held unenforceable, the remaining clauses continue in full force.

Who May Register an Account

Age, residency and identity

You may hold an account with us only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you are not resident in a restricted territory. Our licence does not cover the USA, UK, Germany, Netherlands, France, Belgium, Spain, Italy, Portugal, Sweden, Denmark, Iran, Iraq, Syria or North Korea. It is your responsibility to check whether online gambling is lawful where you live before you register.

One account per person, per household, per IP address and per payment method. If we detect duplicate accounts, we keep the first one you opened and suspend the rest, and we may void bonuses and winnings linked to the duplicates. You must keep your login details confidential; activity carried out under your credentials is your activity in law.

1. Provide your legal name, date of birth, residential address and a valid email address at registration.
2. Supply a government-issued photo ID, proof of address and proof of payment method when we request them, typically before your first withdrawal.
3. Notify us promptly if your personal details change, including address and contact information.
4. Complete identity verification within 48 hours of our request; withdrawals remain pending until KYC checks are finished.

How Deposits and Withdrawals Work

Payments, limits and timing

We accept deposits by PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum, Tether, Litecoin and Dogecoin, with a minimum deposit of 20 AUD or equivalent. Withdrawals go out via Visa, bank transfer, MiFinity, Bitcoin, Ethereum or Tether, with a minimum of 30 AUD and a ceiling of 10,000 AUD per day. Crypto withdrawals are usually processed within 24 hours; fiat methods take from one to three business days. We charge no fees on either side.

Funds must come from a source you control and that is registered in your own name. Third-party deposits, including payments from a card or wallet belonging to a family member, are rejected and returned to the sender. Your first withdrawal is subject to completed KYC verification, and we may repeat checks at any point afterwards.

An account with no login activity or open bets for twelve consecutive months is treated as dormant. Before applying a dormant account administration fee we notify you at your registered email address, and you can restore full activity simply by logging in.

Bonus Rules You Should Know

Wagering, caps and expiry

Every bonus we issue, including the welcome package, weekly cashback, reload offers and free spins drops, carries its own published rules. Read the promotion page before you opt in, because the general principles below apply to all of them unless a specific rule says otherwise. Bonus funds are play credit, not withdrawable cash, until the stated wagering requirement is met in full.

We set a maximum allowed bet while a bonus is active, and wagers above that cap can forfeit the bonus and any winnings earned from it. Some games contribute at a reduced rate or not at all toward wagering, and certain titles are excluded from bonus play altogether; the contribution table on each promotion page is the authoritative source.

Bonuses expire. If you have not completed the wagering within the validity window stated in the offer, which is typically fourteen days, the bonus and any associated winnings are removed from your balance. Only one bonus may be active at a time unless the promotion text says otherwise.

1. Wagering requirements must be completed before bonus funds convert to withdrawable cash.
2. Bets placed during an active bonus must not exceed the maximum stake stated in the offer terms.
3. Excluded games are listed on each promotion page; play on them with bonus funds can void the bonus.
4. Bonus funds cannot be transferred between accounts and have no cash value before wagering is met.
5. Winnings from free spins may carry their own cap; check the specific offer for details.

Conduct We Do Not Tolerate

Fraud, abuse and unfair play

We treat the integrity of our platform seriously, and the conduct in the list below breaches this agreement. Where we identify a breach, we may suspend the account, void bonuses and related winnings, reverse pending withdrawals and report the matter to the relevant authorities where the law requires it. We may also require additional verification before releasing any funds.

We use automated and manual monitoring to detect patterns of abuse. You agree that our records of game play, bets and transactions are the authoritative record of activity on our platform, absent demonstrable technical error on our side.

1. Fraud, including false KYC information, stolen payment credentials and impersonation of another person.
2. Chargebacks and payment disputes raised with a bank or card issuer instead of with our support team.
3. Multi-accounting: holding more than one account, or coordinating accounts with other players.
4. Bonus abuse, including low-risk wagering patterns designed to extract bonus value without genuine play.
5. Collusion between players in live or multiplayer games.
6. Bots, scripts, automated tools or any software that interferes with normal game operation.
7. Use of a VPN, proxy or similar tool to disguise your location and access our platform from a restricted territory.
8. Exploiting a technical fault in a game or the platform, including error messages and mispriced outcomes.

Setting Limits and Self-Exclusion

Tools we give you

Gambling should stay a form of entertainment, and we give every player the tools to keep it that way. From your account settings or through our support team you can set daily, weekly and monthly deposit limits, loss limits and session reminders, and you can lower any limit at any time with immediate effect. Raising a limit takes 24 hours to activate, which gives you a cooling-off window.

You can request self-exclusion for a fixed period, from six months up to permanent closure. During an exclusion we close your access, remove you from marketing lists and, where practicable, refuse new registrations from your details. Early termination of a self-exclusion is not available during the agreed period; the exclusion runs its course. Free, confidential support is available around the clock through Gambling Help Online on 1800 858 858.

We also watch for signs of gambling harm on our side. Where our records show patterns consistent with distress, such as sustained chasing of losses or abrupt escalation of stakes, we may contact you with responsible gambling information, apply interim protective limits to your account and direct you to support services.

Closing Accounts and Raising Disputes

Your rights and our process

You can close your account at any time by contacting our support team, which operates 24/7 through live chat and email at [email protected]. Before closure we settle any open bets, complete pending KYC checks and return your withdrawable balance through your verified payment method. Closure requested because of gambling concerns is handled as a self-exclusion, with the protections described in the previous section.

If you have a complaint, raise it with support first and keep your reference number. Most matters are resolved at first contact. Where a complaint cannot be settled informally, it goes to our internal disputes process, and we aim to give you a written outcome within a reasonable period after receiving your complete file.

Our operations are licensed by the Curaçao Gaming Control Board under licence number OGL/2023/1748/0921. These terms are governed by the laws applicable to that licence. Nothing in this clause limits statutory consumer rights you hold in your country of residence.

1. Contact live chat or email support with the details of your complaint.
2. Allow support up to fourteen days to investigate and respond in writing.
3. Escalate to the dispute process referenced in the licence terms if you remain unsatisfied.

When We Update Our Terms

Notice of amendments

We review these terms regularly and update them when the law changes, when our platform changes, or when a clarification helps you. The current version is always the one published on this page, and it carries a last-updated marker so you can see at a glance whether anything has moved since your last visit.

For material changes, meaning changes that affect your rights, obligations or the value of your balance, we notify registered players by email to the address on file at least seven days before the change takes effect. If you keep playing after that date, the revised terms apply to you. If you prefer not to continue under the new terms, contact support before the effective date and we will close your account and return your withdrawable balance.

Questions about anything on this page go to [email protected], available 24 hours a day, seven days a week.

Frequently asked questions

How old do I have to be to play at Monoplay Casino?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher. We verify your age during KYC checks before your first withdrawal.

Can I hold more than one account?

No. Our terms allow one account per person, household, IP address and payment method. Duplicate accounts are suspended and bonuses and winnings linked to them can be voided.

How long do withdrawals take after verification?

Crypto withdrawals are processed within 24 hours and fiat methods take one to three business days. The daily ceiling is 10,000 AUD and we charge no fees.

What happens if a bonus is not finished before it expires?

The bonus and any winnings earned from it are removed from your balance when the validity window, typically fourteen days, runs out.

Can I end a self-exclusion early?

No. A self-exclusion runs for the full period you selected, from six months up to permanent. You can lower deposit and loss limits instantly, but raising them takes 24 hours.